What is the earliest time we can check in?
The property will be available to you from 5pm, however if it is cleaned and ready beforehand then you are welcome to go in.  Please contact us 2 weeks prior to your arrival to let us know of your estimated time of arrival in Chamonix.

How do I pick up the keys?
You need to phone us when you are 1 hour from Chamonix on the following number : +33 450 53 38 09.

If you are self driving – please go to the meeting point – we will send you a map with directions – we will meet you here and take you to the property.

If you are arriving by transfer then we will meet you at the property – please contact us if you need the address.

I am arriving late, is that a problem?

Check in is between 5pm & 8pm. We try to be as flexible as possible on this so we request that you supply us with travel details so we can do our best to prepare the property for your planned arrival time.

  • Arrival after 8pm will incur a 20 Euros charge.
  • Arrivals after 11pm will incur a 50 Euro charge.
  • These charges are to be paid upon arrival in resort.

Arrivals after midnight can't be guaranteed without prior notice.

Do we receive Carte d’hotes (free transport and discounts around Chamonix)
Yes we have Carte d’hôte and issue them to all relevant clients.

Can you organise ski school lessons, ski hire and/or our lift passes?  If so what is the cost?
We can arrange your ski school lessons, ski hire and lift passes.  Once we have received all the relevant information from you, we look after the rest.  Your lift passes will be ready and waiting for you, your ski hire will be prepped and ready for you to pick up and your ski school will be booked and organised.  Payment wil be required in advance to confirm these servceis.

Do you offer transfers from Chamonix or can you organise them for us?
Yes - we can arrange your airport transfers for you, at no extra cost. You can also book them yourself direct from our site HERE

What if I book the apartment/chalet for 4 people but there ends up being 6 of us?
The price includes the sole occupancy of the property, so if the property sleeps up to 8 people then you can have a maximum of 8 people in your party.  You just need to let us know your linen requirements 2 weeks before you arrive so we can have the beds made up appropriately.

What is included in the price?
The price of the property includes the following:

  • The property
  • Linen with beds made on arrival
  • Towels
  • Parking / Underground parking (Not all properties)
  • An end of stay clean except for kitchen area
  • All local taxes
  • Our pre arrival booking service
  • Our in resort rep service