DEFINITIONS
A contract will come into existence between High Mountain Holidays FRANCE or Alpine Promotions Ltd (HMH or AP, we, us) and the Client when we receive your signed booking form along with your full deposit.  By signing and returning this form you are accepting these conditions on behalf of all party members.

BOOKING & PAYMENT.
A provisional reservation is made by phone or in writing with one of our sales team; a deposit of 30% of the total holiday cost is due immediately upon reservation (or 100% if the reservation is made less than 8 weeks before arrival date). The reservation will only be confirmed once we receive the deposit and a completed, signed booking form, at which time a confirmation invoice will be issued. We request that you read completely the confirmation invoice and contact us immediately if there are any errors as it may be difficult to change later. We reserve the right to cancel your reservation without further notice to the client if we have not received the payment on time and levy cancellation charges as outlined below.

LIABILITY
We do not accept liability for the actions or omissions of those involved in the accommodation arrangements over whom we have no direct control and/or who are not employed by HMH or AP either as servants or agents. This includes but is not limited to persons providing services namely, airlines, bus companies, train companies, ferry operators, mountain guides, ski lift companies, ski schools, taxi operators, the owners or operators of any vehicle, aircraft or equipment or any of their proprietors or employees.

INSURANCE
Although it is not obligatory we strongly recommend having adequate travel insurance. We don’t have insurance for our clients or their property.

ACCURACY OF INFORMATION
We take great care to ensure the accuracy of all information on our website or supplied in writing or given over the phone. Errors in general descriptions do occasionally occur and are by their nature subjective. Photos are there to give a general impression; articles of furniture etc could be changed or removed completely. If any feature is important then you should contact us before reserving.

YOUR LIABILITY
You undertake to behave with propriety and in such a manner as to in no way cause distress, damage, danger or injury to other clients, property, our employees and/or any third party. The contract of any client found in breach of this clause shall be terminated immediately and we shall have no further contractual obligation. We shall be entitled to recover the full cost of any damage or loss caused by you or your party.

CANCELLATIONS
Should you have to cancel then the person who signed the booking form should contact us immediately in writing. Cancellations charges will apply from the day we receive written notification by registered post and are payable in accordance with the conditions given below. (Percentage of total holiday value due to us) 

More than 8 weeks before arrival                  Loss of deposit
29 to 56 days before arrival                                     45% of total price
15 to 28 days before arrival                                    70% of total price
0 to 14 days before arrival                                    100% of total price

ALTERATIONS
We will do our utmost to assist you if you wish to change any details on your booking, although we cannot guarantee that we will be able to make changes. We may impose an amendment fee of £25, and if you wish to make changes within 6 weeks of your intended arrival we may view this as a cancellation and our cancellation charges will apply.

CANCELLATION OR CHANGES BY US
In the unlikely event that we need to make changes to your holiday we will inform you prior to the booking form being completed. There may be some minor changes made prior to your arrival and if so we will try to advise you where appropriate before your arrival. If we have to cancel or make major changes to your holiday then you can choose to accept the change or take a full refund, excluding any insurance premiums. However, in no case will we pay compensation if the change is due to events listed in the important note below.

Important note: Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of, changes caused by reason of War, Threats of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with transport, adverse weather conditions and similar events beyond our control.

COMPLAINTS
We greatly appreciate any comments you have on your holiday, to this end we ask you to complete a questionnaire at the end of your stay. In the highly unlikely event that you do have a complaint you must first report it immediately to your in resort representative specifying in writing all the relevant details. If the matter cannot be resolved whilst you are in Chamonix we must be notified in writing within 28 days of your departure.

CONTRACT
All self-catered holidays (apartment or chalet) are with High Mountain Holidays UK, a trading name of Alpine Promotions Ltd. All other holidays including hotel stays and catered chalets holidays are with High Mountain Holidays FRANCE. In either case the same booking conditions apply.

This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English courts at all times.

GENERAL
- Self catered properties are available from 5pm on day of arrival and must be vacated by 10am on day of departure. If you are arriving before or departing after this time then we will do our best to arrange storage for your equipment but cannot guarantee it.
- Unless otherwise specified all of our self catered properties are non smoking and do not accept pets.
- Holiday prices do not include activity costs, insurance, equipment hire, travel other than that stated on invoice,
- You are responsible for any damages caused to property by yourself or any of your party.